How to Order Online

5 easy steps to ordering online:

1) Browse though our product catalogue
2) Add items to your shopping cart by clicking the buy button next to your desired product: you are then directed to the shopping cart page
3) In the shopping cart page you can select to go to checkout, alternatively you can choose to carry on shopping. If you select to go to checkout you will be prompted to Login(existing customer) or Register(new customer)
4) Once you have logged in/registered you will be directed to the shipping page where you can amend your delivery details and shopping basket contents if desired
5) Finally you will be directed to the secure payment page.

Security
palenque.co.uk is a secure shopping website. We recognise the importance of security for the credit and debit card details and other information you communicate with us over the Internet.

Below are listed details why shopping at palenque.co.uk is safe:

palenque.co.uk use the industry-standard Secure Socket Layer (SSL) technology to encrypt your personal information including credit/debit card numbers and name and address details. In simple terms, the encryption process takes the characters you enter and converts them into encrypted/coded characters that are then securely transmitted over the Internet.

Sending a Gift
Each item you order from 'PALENQUE ONLINE' is sent to you enclosed in a complimentary gift box. Take advantage of our gift-wrap service and your gift to a friend or loved one will be perfectly presented with a gift tag and delicate ribbon decoration.

All you have to do is order the service at the checkout. Let us know your personal message and provide the delivery address details, and we will do the rest. The invoice and receipt will be sent to the cardholders address separately. The charge for gift-wrap is just £1.50 per item.

By Telephone
Telephone your nearest shop where our helpful and knowledgeable staff are available to answer enquiries and take orders on the telephone, between 10am and 5.30pm every weekday.
Outside of these times please contact us by e-mail or Fax.

Please have the following details ready:
" The product name, item code and size where applicable.
" Specify any items to be delivered as gifts, with their message and delivery address.
" Your credit card details (we accept Maestro, Solo, Visa DebitCard, Visa, MasterCard, Delta, Visa Electron, Amex).
Payment may be made by any of the methods above and will be debited when we process your order. The total amount you pay is the same, regardless of the payment method you use. Payments will not be taken until stock orders and availability have been confirmed.
Payment will be processed using the services of Streamline. Streamline is a service provided by National Westminster Bank Plc. NatWest is a member of The Royal Bank of Scotland Group.
We will confirm that the items are in stock and when they will be delivered.

Post or Fax
You can print out our online order form and once you have decided what you would like to order, complete the order form and send it to:

PALENQUE , 60 LOW PETERGATE, YORK, YO1 7HZ marked for the attention PALENQUE ONLINE

Or fax it to 01904 621663
NOTE: When ordering by post and enclosing a Cheque or Postal order, we require five working days from arrival, for the cheques to clear before the order is despatched.

Thank you very much for shopping with us!