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Guarantee

The Palenque Online 100% satisfaction guarantee 


All of our online jewellery carries a full money back guarantee. Any items, except earrings*, can be returned within 14 days for receipt for a full refund or exchange. Please ensure that the goods are in perfect condition, unused and in their original packaging. Remember to include your name, address and order number and to specify whether you would like a refund or exchange. (Please note that refunds only apply to our online orders and not to purchases made in our shops). Any unwanted items returned to us after 28 days are not eligible for a refund (unless faulty), instead you will be offered an exchange or credit for these items.

Returned goods which are lost in the post, arrive damaged or in an unfit condition for re-sale, will NOT be refunded. 


Goods despatched by Palenque that are damaged in transit, will be replaced at no extra cost, with free delivery. Please inform us of breakages immediately upon receipt of your order or within three days.

* Palenque reserves the right to refuse exchange of earrings for reasons of health and hygiene.

Christmas Returns - If you are buying jewellery which is intended to be a gift for Christmas, you have until January 14th to return items. If in doubt, drop us an email at orders@palenque.co.uk and we'll sort any queries out for you.

 


Hallmarking
Hallmarks are small markings stamped on the backs of gold, silver or platinum articles which guarantee the fineness of the metal.

They show the object has been independently tested. In the UK, this is carried out by an Assay Office.

This piece of consumer protection was introduced in 1300 AD by Edward 1. The law which currently governs hallmarking in the UK is the Hallmarking Act 1973. The Act makes it illegal for articles of precious metal above a minimum weight to be described as being wholly or partly made of gold, silver or platinum, or to be offered for sale as such, unless they carry an approved hallmark.

Changes to the Hallmarking Act have altered the way articles of precious metals are marked in the UK and allow articles of a lower standard of fineness, or purity, to be sold. These changes, which took effect from 1 January 1999, have brought UK law into line with European law and ensure that UK manufacturers can compete on equal terms with their European counterparts.

For silver, a lower fineness of 800 parts per thousand (or 80 per cent) has been added to the Sterling and Britannia marks already in use, 925 (92.5 per cent) and 958 (95.8 per cent) respectively. 

Any silver article that weighs 7.78 grams and over must be hallmarked.

If an item is hallmarked today, you will see: a sponsor's mark which identifies the manufacturer, importer or distributor; a standard mark e.g. 925; a mark identifying the Assay Office where the article was tested and you may see a date letter showing the year in which the article was tested, although this is no longer compulsory. 

 
Materials


Our Palenque sterling silver and gold jewellery is handcrafted to a very high standard of which we are very proud.
We are therefore keen to pass on all relevant information to our customers in order that you can care for and maintain the finish and overall effect of your chosen piece. This should ensure that you enjoy wearing your jewellery for many years to come.



Sterling Silver Jewellery

Palenque silver items have a hallmark 925. This means that 92.5% is silver, and this percentage classifies it as Sterling. Any product weighing over 7.78 grams will also be hallmarked in this country.

Polished Sterling Silver Jewellery

Sterling silver which has been made shiny and smooth


Matt Sterling Silver Jewellery
Matt Sterling Silver jewellery has a sheen to the surface but no reflection and has a satin finish.


Frosted Sterling Silver Jewellery
A decorative technique, involving heat and submersion in sulphuric acid, to create a contrasting layer of pure silver on the surface of sterling silver; especially popular in early 19th century.


Oxidised Sterling Silver Jewellery

The silver object is cleaned, then brushed or dipped in a hot sulphur solution. After a few minutes, it can be rinsed in hot water. The degree of oxidation can be controlled in steps, from a golden colour all the way to a flat black. This colour treatment is permanent under normal wear and conditions.

Hand Blown Glass Jewellery

Our Dalila range consists hand-blown glass mounted in silver. Each piece is unique with different variations of colour and air bubbles. Colours range form pale turquoise blue, green, purple and bright blue. The earrings and pendants in this range cannot be mass-produced as each piece of glass has a unique shape, hence each silver mount must be crafted to fit every individual piece.

Pearl Jewellery

The pearls used in our designs are cultured fresh/ sweet water pearls. All cultured pearls, whether fresh or salt water, are not imitation. Pearls are formed by sea molluscs, fresh water mussels and more rarely by snails. The colour of the pearl depends on the type of mollusc and the water. Our  pearls include some white, grey and pink pearls.
Enamel Jewellery
Our enamel jewellery has a purer silver at 98% due to the enamelling process it undergoes. As you can appreciate, due to the handmade nature of this jewellery no two pieces are ever the same.
Cubic Zirconia Jewellery 
A cubic zirconia is a man-made gemstone, which has the appearance of a diamond. They can be coloured/ dyed to resemble other gemstones. Cubic zirconias are durable but they do not have the life expectancy of a diamond.
Crystal Jewellery
We have a range of stud earrings, which are made from Austrian crystal. These come in the shape of cubes, stars or hearts. We also have a selection of jewellery with silver and Swarovski crystal.
Semi-Precious Stone Jewellery
More of our jewellery contains semi-precious stones such as turquoise, amethyst, garnet, sodalite and onyx.

 

SKAGEN WATCHES

Care
Do not expose your watch to chemicals such as gasoline, chlorine, perfume, alcohol, etc. as they may corrode the gaskets or damage gold plating and straps. Reduce the exposure to extreme heat. (i.e. keep away from radiation and hot water). Do not operate crown when the watch is wet or submerged. Always have your watch serviced by an official service centre.

Battery
All SKAGEN watches operate with a standard watch battery. To avoid breakage or damage to your watch, please have a professional watchmaker or jeweller replace the battery when necessary.

Titanium
Titanium is a light and durable metal, which is friendly to the skin. Titanium is nickel free which makes it a natural choice for people who are allergic to nickel. The SKAGEN collection offers many timepieces in titanium for both men and women.


Water Resistance
The watches in the SKAGEN collection are water resistant to varying degrees. Please refer to the back of your watch for the resistant rating.

NO MARKING
If there is no marking on the watch, the watch should be treated as not water resistant.

3ATM - 5ATM (100-150 feet)
The watch withstands splashes from water and rain. Should not be submerged.

10 ATM (330 feet)
The watch withstands water and can be used for sailing, swimming and showering.

Note: Watches will only be water resistant as long as the crystal, crown, push buttons, case and gaskets remain intact.

TIP: Keep your watch water resistant

  • Do not operate crown or buttons when the watch is wet or submerged
  • Avoid chemicals (gasoline, chlorine, perfume, alcohol etc.) as they may corrode the gaskets.
  • Reduce the exposure to heat (i.e. keep away from radiation and hot water)
  • Have your watch serviced by an official service centre.

Limited 3 Year International Warranty
Your SKAGEN DENMARK watch has been subjected to an entire series of quality tests at every stage of the manufacturing process. It is guaranteed to be free of any defect due to faulty materials or workmanship, subject to normal conditions of use.

This limited 3 YEAR INTERNATIONAL WARRANTY covers all parts except crystal, battery, crown, strap or bracelet. Should a malfunction occur, please send your watch to one of the SKAGEN DENMARK distributors/service centres listed under DISTRIBUTION. For customers with repair inquires in countries that are not included on the list, please contact European Headquarters in Denmark for further information and assistance.

The registration form on your warranty card and proof of purchase must accompany any request for warranty work. The warranty comes void in the event of servicing or repair of the watch by any person no duly authorized by Skagen Designs or its representatives