Delivery
All deliveries are subject to stock availability and authorisation of your payment. We can advise you of availability of any out of stock items. As our website is live and interactive, we aim to only show ‘in stock’ items. If there is high demand for certain item, the website may show that the item is ‘in stock’ when fact it is out of stock. In such an event will be contacted as soon as possible. No payments will be taken until stock orders and availability have been confirmed.

If you have specified a separate delivery and invoice address, the invoice and receipts will still be posted directly via first class to the cardholders address.

A signature will be required upon delivery of the goods. Receipt of a signature at the delivery address will be proof that the order has been delivered.

Delivery Times
Our standard delivery time is 48 hours. If we receive an order online before 2pm we will aim to despatch the order that same day. We can advise you of availability of any out of stock items. As our website is live and interactive. Our aim is to show only items that are in stock items. If delays are likely for whatever reason we will notify you as soon as possible.

Overseas Delivery

We are happy to accept orders for delivery to any part of the world. Posting and Packing charges will apply according to destination and the details entered automatically at the checkout. Overseas order will be sent via International Registered or International Recorded Delivery depending on the country of destination.

1) Simply browse through our product catalogue
2) Select the items you wish to purchase by 'clicking' the buy now button
3) The items are now stored in your shopping cart

Each item you order from 'PALENQUE ONLINE' is sent to you enclosed in a complimentary gift box. Take advantage of our gift-wrap service and your gift to a friend or loved one will be perfectly presented with a gift tag and delicate ribbon decoration.

Gift Wrap Service
All you have to do is order the service at the checkout. Let us know your personal message and provide the delivery address details, and we will do the rest. The invoice and receipt will be sent to the cardholders address separately. The charge for gift-wrap is just £1.50 per item.