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Delivery

PLEASE NOTE: From Monday 31st July until Monday 14 August 2017 there may be a delay in processing orders due to the busy holiday season. We will attempt to process these orders as soon as possible, in the majority of cases this will be the same working day, and we would ask that you order before 12pm to ensure that we have the most amount of time to sort these orders out for you.

Please allow 24hrs for your item to be processed. Orders completed before 12pm on the same day will be given priority.

 

Delivery Charges

1st Class Recorded

1st Class Recorded will arrive in 1-2 days and costs £4.50

We use Royal Mail 1st Class Recorded Delivery: All orders delivered using this service will need to be signed for in person. Please note that this service is not insured.

Further Information

• Parcels will need to be signed for in person. Please state a delivery address, where you will be present at the time of delivery (home or work). If no-one is available to receive your item; a card will be left offering you the option to have the item delivered at a later date; or collected from your local post office/depot.

 

Next day special delivery £7.25 (Does not include delivery on Saturdays)

UK Delivery will arrive next working day and costs £7.25

Orders must be placed before 1pm to guarantee next working day delivery.

We use Royal Mail Special Delivery: All orders delivered using this service will need to be signed for in person. All of our deliveries are insured. Next Day items will not be delivered on a Saturday. If you require this service you must use the Saturday Guarantee service below.

Further Information

• Parcels will need to be signed for in person. Please state a delivery address, where you will be present at the time of delivery (home or work). If no-one is available to receive your item; a card will be left offering you the option to have the item delivered at a later date; or collected from your local post office/depo.

• If your order is placed before 1pm we guarantee next day delivery Monday – Friday. For delivery on a Saturday, you need to use our Saturday guarantee service, this applies to orders received after 3pm on Thursdays.

• Orders placed after 12pm on Friday, will arrive on the following Tuesday. If you are ordering for next day delivery on a Thursday, your order needs to be with us by 12pm otherwise it will arrive on the following Monday.

• Delivery time is subject to product availability and clearance of payment. Please note, from time to time we may need to contact you to carry out security checks – If we are unable to contact you using the phone number given, it will delay your order.   

 

Saturday Guarantee £12.00 (For any items ordered after 3pm on Thursdays to be delivered on Saturday)

UK Delivery will arrive next day and costs £12.00. 

Further Information

• Parcels will need to be signed for in person. Please state a delivery address, where you will be present at the time of delivery (home or work). If no-one is available to receive your item; a card will be left offering you the option to have the item delivered at a later date; or collected from your local post office/depo.

• Orders placed before 1pm on Friday, will arrive on Saturday using this service. Our last postal collection is 3.30pm Mon-Fri so please keep this in mind if you would like Saturday Guarantee.

• Delivery time is subject to product availability and clearance of payment. Please note, from time to time we may need to contact you to carry out security checks – If we are unable to contact you using the phone number given, it will delay your order  

We use Royal Mail Special Delivery: All orders delivered using this service will need to be signed for in person. All of our deliveries are insured.


European (sign for service) £12

We will try and despatch all orders within 48hrs. All orders sent using this service will need to be signed for on delivery so please ensure that someone will be present at the address you whether at home or work. If no-one is in when delivery is attempted a slip will be left at the property with information about how to get hold of the item.

International (sign for) £14

We will try and despatch all orders within 48hrs. All orders sent using this service will need to be signed for on delivery so please ensure that someone will be present at the address you whether at home or work. If no-one is in when delivery is attempted a slip will be left at the property with information about how to get hold of the item.

 A signature will be required upon delivery of the goods. Receipt of a signature at the delivery address will be proof that the order has been delivered.


Delivery Times 
Our standard delivery time is 48 hours. If we receive an order online before 1pm we will aim to despatch the order that same day. We can advise you of availability of any out of stock items. As our website is live and interactive. Our aim is to show only items that are in stock items but unfortunately this is not always possible. If for any reason the item you have ordered is out of stock we will email you straight away and refund your payment. If delays are likely for whatever reason we will notify you as soon as possible. 

Overseas Delivery 

We are happy to accept orders for delivery to any part of the world. Posting and Packing charges will apply according to destination and the details entered automatically at the checkout. Overseas order will be sent via International Registered or International Recorded Delivery depending on the country of destination. 

1) Simply browse through our product catalogue
2) Select the items you wish to purchase by 'clicking' the buy now button
3) The items are now stored in your shopping cart

 

Each item you order from 'PALENQUE ONLINE' is sent to you enclosed in a complimentary gift box. Take advantage of our gift-wrap service and your gift to a friend or loved one will be perfectly presented with a gift tag and delicate ribbon decoration.

Gift Wrap Service 
All you have to do is order the service at the checkout. Let us know your personal message and provide the delivery address details, and we will do the rest. The invoice and receipt will be sent to the cardholders address separately. The charge for gift-wrap is just £2.50 per item which includes some beautiful handmade wrapping paper and a gorgeous satin Palenque ribbon.